Return Policy

Product Returns:

What is the return policy for my product?

Many products fall under firstSTREET’s 90-Day policy. Simply call Customer Service for a Return Authorization Number, return the product within the specified time and we’ll issue a full credit for your purchase, less shipping and handling.

Please call Customer Service at (800) 958-8324 for a return authorization before returning a product.

Are there exceptions?

Some of our products due to the nature of them are unable to be returned unless they arrive damaged or defective:

• Perfect Sleep Chair, "Just My Height" Adjustable Bed, and UPbed: are not eligible for returns. Items that arrive damaged or defective we will either repair or replace, at our option.


• Zinger Chair, Zoomer Chair and Scootle: request for returns must be made within 14 days of delivery. A restocking fee may be applied to your refund if not returned in reasonable condition and in the original packaging.


• Quingo: Requests for Returns made within 30 days qualify for a Money Back Guarantee.


• Perfect Walker: Request for returns must be made within 90 days, refunds are subject to a 10% restocking fee unless product is damaged or defective upon arrival.


• WOW! Computer: Request for returns must be made within 45 days of delivery.


• All Bathing, Toilet, and Personal Items such as Underwear: due to sanitary reasons, we are unable to accept returns on these, with the exception of new, unused items that are damaged or defective upon arrival.

Restocking

If products are not returned in a clean and reasonable condition based on the normal wear/tear expected for the time you owned the product, a reasonable restocking fee may be applied against your refund.

What is the mailing address for product returns*?

The return address for all products is:

firstSTREET
1998 Ruffin Mill Rd
Colonial Heights, VA 23834

*Please call Customer Service at (800) 958-8324 for a return authorization before returning a product.

Credits

How long will it take for me to receive my credit?

Once a product is received at our warehouse the credit is usually processed within 24 to 48 hours. The credit may take up to 72 hours to post to your account.

*Check Customers: A refund check will be issued back to the billing address only.

Still have questions?

We want the best experience possible for our customers, and strive for everyone to have a positive outcome as we assist you with issues.

To find out more information or for answers to any further questions about orders or returns, you may contact our customer service department:

Monday through Friday from 9AM to 8PM (Eastern Time): (800) 958-8324

Or anytime via email at CustomerService@firstSTREETonline.com