Product Returns:
What is the return policy for my product?
Most products come with firstSTREET’s 90-Day In-Home Trial. The product must
be returned within the trial period in order to receive a refund of the purchase
price (excluding shipping).
*Please call Customer Service at (800) 958-8324 for a return authorization before
returning a product.
What is firstSTREET’s 90-Day In-Home Trial?
The products on this website are backed by the exclusive firstSTREET Guarantee
(unless otherwise noted). Try our products for 90 days. If for any reason you
are not completely satisfied with your purchase, simply return the product within
90 days for a full refund of your purchase price, less shipping and handling or
an in-store credit.
To find out more information about the firstSTREET 90-day home trial, or for
answers to any of your questions about previous orders you may contact our customer
service department Monday through Friday from 9AM to 8PM (Eastern Time) at (800) 958-8324.
What is the mailing address for product returns*?
The return address for all products is:
firstSTREET
1998 Ruffin Mill Rd
Colonial Heights, VA 23834
*Please call Customer Service at (800) 958-8324 for a return authorization before
returning a product.
Credits
How long will it take for me to receive my credit?
Once a product is received at our warehouse the credit is usually processed within
24 to 48 hours. The credit may take up to 72 hours to post to your account.
*Check Customers: A refund check will be issued back to the billing address only.
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