Customer Service

If today’s question concerns:

· A recent order you have already placed but have not yet received,
· A new product that you have recently received from firstSTREET,
· Any product that you have purchased from us in the past,
· How to return a product under the guidelines of our 90 day home trial,

please call our customer service hotline toll-free between the hours of 9AM and 8PM (Eastern Time) Monday - Friday at 1-800-958-8324. You may also email us anytime at customercare@firstSTREETonline.com.

Once the Manufacturer’s warranty expires, let firstSTREET cover your product with our 7-Year Replacement Guarantee. firstSTREET will replace your product with a new unit if the product fails due to defects in workmanship.

If for any reason you decide to return your product during your 90-day Home Trial period, the Replacement Guarantee will be refunded as well.

Please take advantage of this coverage and make sure you don’t go without the convenience of our great products!

Customers who select the merchandise credit option will receive a credit of 110% of the purchase price of the returned product towards the future purchase of any other item from firstSTREET. We send all merchandise credit customers a letter with the details as well as our latest catalog. firstSTREET merchandise credits never expire, and can be redeemed on any of our products at any time.

To find out more information about the firstSTREET 90-day home trial, or for answers to any of your questions about previous orders you may contact our customer service department Monday through Friday from 9AM to 8PM (Eastern Time) at (800) 958-8324.