Return Policy

Product Returns:

What is the return policy for my product?

Most products come with firstSTREET’s 90-Day In-Home Trial. The product must be returned within the trial period in order to receive a refund of the purchase price (excluding shipping).

*Please call Customer Service at (800) 704-1209 for a return authorization before returning a product.

What is firstSTREET’s 90-Day In-Home Trial?

The products on this website are backed by the exclusive firstSTREET Guarantee (unless otherwise noted). Try our products for 90 days. If for any reason you are not completely satisfied with your purchase, simply return the product within 90 days for a full refund of your purchase price, less shipping and handling or an in-store credit.

Customers who select the in-store credit option will receive a credit of 110% of the purchase price of the returned product towards the future purchase of any other item from firstSTREET. We send all merchandise credit customers a letter with the details as well as our latest catalog. firstSTREET merchandise credits never expire, and can be redeemed on any of our products at any time.

To find out more information about the firstSTREET 90-day home trial, or for answers to any of your questions about previous orders you may contact our customer service department Monday through Friday from 9AM to 6PM (Eastern Time) at (800) 704-1209.

What is the mailing address for product returns*?

The return address for all products is:

firstSTREET
1998 Ruffin Mill Rd
Colonial Heights, VA 23834

*Please call Customer Service at (800) 704-1209 for a return authorization before returning a product.

Credits

How long will it take for me to receive my credit?

Once a product is received at our warehouse the credit is usually processed within 24 to 48 hours. The credit may take up to 72 hours to post to your account.

*Check Customers: A refund check will be issued back to the billing address only.