Thank you for contacting firstSTREET Customer Service.
If today’s question concerns:
· A recent order you have already placed but have not yet received,
· A new product that you have recently received from firstSTREET,
· Any product that you have purchased from us in the past,
· How to return a product under the guidelines of our 90 day home trial,
please call our customer service hotline toll-free between the hours of 9AM and
6PM (Eastern Time) Monday - Friday at 1-800-958-8324. You may also email us anytime
Customers needing answers to other questions such as:
· How do I place an order for an item from firstSTREET?
· How do I get more information on a product prior to placing an order?
· How can I receive the latest firstSTREET Catalog?
· How can I find out information on any of today’s specials?
You may contact a representative by phone at 1-800-958-8324.
Why not become worry-free and protect your investment with firstSTREET’s 7-Year
Once the Manufacturer’s warranty expires, let firstSTREET cover your product
with our 7-Year Replacement Guarantee. firstSTREET will replace your product with
a new unit if the product fails due to defects in workmanship.
If for any reason you decide to return your product during your 90-day Home Trial
period, the Replacement Guarantee will be refunded as well.
Please take advantage of this coverage and make sure you don’t go without the
convenience of our great products!
The products on this website are backed by the exclusive firstSTREET Guarantee (
unless otherwise noted). Try our products for 90 days. If for any reason you are
not completely satisfied with your purchase, simply return the product within 90 days
for a full refund of your purchase price, less shipping and handling or a merchandise credit.
Customers who select the merchandise credit option will receive a credit of 110% of
the purchase price of the returned product towards the future purchase of any other
item from firstSTREET. We send all merchandise credit customers a letter with the
details as well as our latest catalog. firstSTREET merchandise credits never expire,
and can be redeemed on any of our products at any time.
To find out more information about the firstSTREET 90-day home trial, or for answers
to any of your questions about previous orders you may contact our customer service
department Monday through Friday from 9AM to 6PM (Eastern Time) at (800) 958-8324.